Fincorex® support.
System maintenance and development.

It depends on the deployment model. In the SaaS model, Fincorex® is responsible for infrastructure, maintenance, updates and security. In the on-premise model, the system runs on the client’s servers and the client has full control over the environment. Whatever the model, the controlling team adds and changes system elements such as accounts, cost centers or permissions on its own, without IT support.

Yes. We train users and administrators during implementation, and later run follow-up training for the team. It covers using the application and support in setting up controlling processes.

Yes. We can extend reports and financial models and advise on process changes. If a change requires a new model or module, we will prepare a tailored solution.

Give the name of the report or model, the period and the expected result. For a technical issue, describe when it occurs. Based on that, we decide whether you need technical help, consulting, training or a change to the model.

We continuously monitor the application’s availability, performance and security. We roll out new features, fixes and security updates without disrupting users’ work. We run automatic backups and make sure data can be restored quickly.

Yes. We provide process consulting and subject-matter support so that the system keeps up with changing processes in your organization.